Privacy Policy

1. Information We Collect

We may collect the following types of information when you use our website or submit a consultation request:

• Personal Information: Name, email address, phone number, and age range that you provide when completing forms on our website.
• Health Information: Information you voluntarily provide during consultation requests, including health history and related details.
• Technical Information: Browser type, IP address, device information, and usage data collected through cookies and similar technologies.
• Communication Records: Records of correspondence when you contact us via email, phone, or our website forms.

2. How We Use Information

We use the information we collect for the following purposes:

• To facilitate connections with licensed healthcare providers based on your consultation request.
• To respond to your inquiries and provide customer support.
• To send communications related to your consultation request, including appointment reminders and follow-up information.
• To improve our website, services, and user experience.
• To comply with applicable laws and regulations.

3. How Information Is Protected

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest.
• Access controls that limit information access to authorized personnel only.
• Regular security assessments and updates to our systems.
• Secure data storage with industry-standard protections.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

4. Third-Party Services

We may share your information with the following third parties in the course of providing our services:

• Licensed Healthcare Providers: We share consultation request information with licensed healthcare providers to facilitate your care. These providers are independently responsible for their own privacy practices.
• Service Providers: We may use third-party vendors for website hosting, analytics, and communication services. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal obligations.
• Opt-Out: You may opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

8. California Privacy Notice (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). This section supplements the information in this Privacy Policy.

Your California Privacy Rights

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources, purposes, and third parties with whom we share your information.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information. If we share personal information for cross-context behavioral advertising, you may opt out by contacting us.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

How to Submit a Request

To exercise your California privacy rights, you may contact us at the email or mailing address listed at the bottom of this page. We will verify your identity before processing your request and respond within 45 days as required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.